Before you send us an email though, check out our FAQs (Frequently Asked Questions) to see if we've already answered your most burning questions there.
Haven't found what you are looking for? We are here to help!
Please be free to contact us through our Online Form to reach our Support Department.
ZC (FR) Limited
5 Rue Damboise 75002 Paris
(Please note that is NOT a return address.)
Once your order is shipped, our system will send you a Shipping Confirmation Email that includes your tracking number. Just click on the link and it will take you to DHL,UPS or other delivery companies' website and you will know where your package is.
Note: If you order is more than one item, there may be a case that we will ship them separately. Thus, we will keep you informed and make sure you willreceive your items completely.
You can also track your order in My Orders:
Tips: For Order Number, please refer to Confirmation Email if do not have this information. (Check your SPAM/JUNK mails if this has been filtered out)
Sign in for faster checkout and full order tracking,to review products and enjoy other privileges.SIGN IN
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Please Note: Your order status will change to "Payment Confirmed" within 2 working days after we verify your payment. Some orders may take additional time to verify.
Note: Your order has not been shipped yet. Please be informed that it will take 7 days or less to get all items ready for quality checking before shipping out as stated in our FAQs. This information is also shown as a reminder when adding items in the cart.
Once your order is shipped, you will get a confirmation email containing your tracking number. Thank you for your understanding.Have a good day!
Your order has been canceled.
If you paid this order, please feel free to send us the payment receipt as attachment at firstname.lastname@example.org to update your order status once payment has been confirmed.
If your order was refunded, refund will take up to 48 hours to appear on your card statement. In rare cases, it may take up to 14 days max depending on your bank or payment service.
*If you paid by debit or credit card, the money will be refunded on the bank account linked with the payment card used.
*If you used PayPal, refund will appear on PayPal account.
If you have any questions about your order or refund status, please feel free to Contact Us.
Your payment is being processed. At times, your bank may hold the payment for your security.
If you think payment has been taken off, please feel free to send us your payment receipt as attachment at email@example.com to be further checked and to update your order status once payment has been confirmed.
Note: Your order has not been shipped yet. We apologize for the inconvenience this has caused however due to peak season, this has caused some delays to your order. Thank you for your patience and understanding. If there's anything else we can help you, please be sure to let us know. Have a good day!
Note:Please simply use above information to track your order. Wish you a nice day! There will be cases the tracking information may not be timely updated. If you still haven't received the package, we are asking for your patience to wait for a few days. Thank you for your patience and understanding. If there's anything else we can help you, please be sure to let us know. Have a good day!
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Double check Order Number and/or Email Address making sure these information are correct.
Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days.
Shipping time: The time for your item(s) to travel from our warehouse to your destination.
You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. Thanks for your understanding.
For detailed information on standard and expedite delivery, please refer to our Shipping Info.
After you complete the payment,an automatic order confirmation email will be sent to the email address you used to place the order. As for contacting us, once you send us email or contact us via our online form, our service team will send you the reply as soon as they get your inquiry.
If you did not receive the order confirmation email or our reply, please kindly check the spam folder of the email you used to place order or contact us. If you do find them in your spam folder, please add our email address to your white list.
We are sorry that your item doesn't fit the way you wanted. You can definitely exchange it for a different size within 14 days of your item arriving. Please email us through our online form to reach our Support Department within 14 days to initiate the process. Thank you for your understanding and cooperation.
If you have received a defective/wrong/stained item, please email us through our online form to reach our Support Department within 14 days before returning anything so we can process the return for you and provide you information for the return.
When submitting the ticket, please provide a description of the item, item code and a few pictures to prove your problems.
We have made a special guide how to track your items. Simply click here and follow the steps
You can check your order information in My Account. Sign into My Account and click ORDERS. The order status would be displayed here.
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